Privacy Policy

Knockhatch Adventure Park Privacy Policy

Knockhatch Privacy Policy 20.2.23

Knockhatch Adventure Park is a family-owned run business that is committed to maintaining the confidence and trust of visitors to our website. We understand that online privacy is an important factor for users of our website, especially when purchasing tickets, gift cards or any other services that may be transacted at any time. This statement governs our privacy policies with respect to those users of the Site (“visitors”) who visit without making a transaction and visitors who register to purchase tickets, experiences, and services via the website (“customers”) and make use of the various services offered by the Knockhatch Adventure Park website. It also covers other interactions that may take place either prior to or during your visit.

We are committed to protecting and respecting your privacy and ensuring we meet our obligations under the Data Protection Act 2018.

Types of Data we collect:

Ticketing Data:

When you purchase tickets, season tickets, any specific events/activities or gift cards(s) through the Knockhatch Adventure Park website your name, address data, email and contact phone number and in the case of Annual Pass Holder's a photograph will be stored in our centralised computer system, supplied by https://digitickets.co.uk. You may, of course, purchase a ticket (or Experience or Annual Pass) in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your express consent.

Help Centre Data:

When you submit a query via our Contact page your name and email address will be stored in our database hosted by mjsmedia.co.uk. Their Privacy Policy can be viewed on their website.

Website Cookies:

For further information, please see our Cookies Policy.

Mailing Lists:

You will be entered on to our mailing list if you have “opted in” at the time of purchasing tickets via our website, signing up to receive our newsletter or by any other express means of agreeing to be entered onto our mailing list. As part of our “opt in” process we will collect certain aspects of personal information. We use such information for the following reasons: to advise you about specific news, events & competitions you have requested us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to periodically check that you’re happy and satisfied with the service received. We will not, under any circumstances trade or sell contact lists with other organisations or businesses.

We use a third-party provider, moosend.com which is separate from our main database to deliver our email newsletters and any other information we deem suitable. We gather statistics around email opening and clicks using industry standard technologies to assist us in monitoring and improving our e-newsletter and associated mailings. For more information, please refer to moosend.com privacy policy. You can unsubscribe from newsletters or mailings at any time by clicking the unsubscribe link at the bottom of our newsletters or email communications or by emailing our Data Protection Officer at info@knockhatch.com.

Google Analytics:

When someone visits knockhatch.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Wi-Fi:

When you visit Knockhatch Adventure Park you may decide to take advantage of our free guest Wi-Fi. (Knockhatch_Guest). In order to utilise this service, we will request certain pieces of information that will be stored securely about:

Your email address
Your first name
Your surname
Device
Your usage by access time, frequency, and location.
Where we need to comply with a legal or regularity requirement.
The volume of data which you use.
The websites and applications which you access

We use a third-party solution provider, The Chalvington Group. The Wireless Network is provided by operator.com. For more information, please refer to operator.com privacy policy.

What Personal Data do we Collect?

All personal data that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.

Identity Data: Includes title, first name, last name, and username.
Contact Data: May include billing address, delivery address, email address and telephone numbers. This will vary dependent on the type of booking being made and how this is executed.
Transaction Data: Includes details of products and services you have purchased from us.
Technical Data: Includes your internet protocol (IP) address. We may collect information about your computer including where available your IP address, operating system, and browser type for system administration. This is statistical data about users’ browsing actions and patterns and does not identify any individual. Your IP address may also be used to monitor visitor traffic patterns and site usage. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where do we collect your Data?

We may collect and process personal data from you as follows:

Directly from yourself when you interact with us in the following ways:
- Use our website
- Email our office
- Use our onsite Wi-Fi
- You send us correspondence by email, letter, or telephone. This includes data gained via: Online interactions. This data is automatically collected when you interact with our website. The data allows us to monitor and improve our online services. The data is collected using cookies and server logs. Please see our cookie policy for further details.
- CCTV. We operate a number of CCTV cameras across the Park for operational and security purposes.
- Web cameras - some Animal Enclosures will be live-streaming to facebook.com/knockhatch & www.youtube.com/user/KnockhatchAdventure.
- Any personal data that may be relayed via a telephone exchange, message, or voicemail.
- You make use of our First Aid facilities whilst at Knockhatch Adventure Park.
- Any miscellaneous transactions that may take place from time to time i.e., Attraction Upgrades.

Children under the age of 17:

We do not intentionally intend to collect information from and market to children under the age of 17 years of age. Children under the age of 17 years will not be able to participate in competitions nor sign up to receive marketing communications from us. If you sign up to receive marketing materials from us, we will proceed on the basis that you are over 17.

How do we use your Personal Data:

We will use your data in the following ways:

To meet our contractual obligations to you when you purchase tickets either online or at the Knockhatch Adventure Park. This includes communicating with you about your purchase both before and after your visit.
To update you on any products or events you have expressed an interest in.
To send a questionnaire after your visit to determine how this was enjoyed.
To respond to any correspondence, you send to us.
The use of contact and identity data should you choose to enter into any competitions or prize draws.

We use a third-party solution provider, Insight6, for questionnaires, surveys, and staff training, please refer to the insight6.com privacy policy.

Marketing Communications:

We will only send you marketing communications i.e., newsletters with your consent, requested at the point of you providing your data and based on your preferences and interests. You may update your preferences or unsubscribe by following the links on any marketing communication sent to you or by emailing info@knockhatch.com at any time.

Who we share your data with and why:

Please be assured that we will never sell your data to third party organisations. However, we do partner with a number of companies that are required to support certain functions where we may need to share your personal data with these third parties in relation to fulfilling our contractual obligations to you. We have specific agreements with these companies with regards to them fulfilling their obligations with respect to maintaining the security of the data they hold and ensuring they comply with the relevant Data Protection Regulations. With respect to our guests the relevant third parties are as follows:

On-site Wi-Fi: operator.com via The Chalvington Group

Ticketing Systems: via BOS ticketing system supplied by myshoppingbasket.com

How do we protect this information?

We take all reasonable precautions to attempt to ensure our website and IT systems are as secure as possible and using the latest technology available. Our website has a current SSL certification, and our online payment system is fully PCI DSS compliant.

Links to other Website:

Our privacy policy does not cover the links within our site linking to other third-party websites. We cannot be responsible for your protection and privacy when visiting such websites. We therefore encourage you to read the privacy statements on these websites before entering any personal information.

How long do we hold your data?

For online transactions we will retain your personal data for the current year + 6 years after the last interaction with your account. We will only retain any other personal data for as long as necessary to fulfil the purposes we collected it for including the satisfying of any legal, accounting or reporting requirements.

Your Rights:

Under the data protection laws, you have the following rights in relation to your personal data. If you wish to exercise any of them in relation to the personal data we hold about you, please contact info@knockhatch.com or write to the Data Protection Officer, Knockhatch Adventure Park, Hailsham Bypass, Hailsham, East Sussex, BN27 3GD

Right of access: you have the right to request a copy of the information that we hold about you.
Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing: where certain conditions apply to have a right to restrict the processing.
Right of portability: where relevant you have the right to have the data, we hold about you transferred to another organisation.
Right to object: you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing: including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why.
Right to withdraw consent.

Concerns and Complaints:

If you have any concerns or complaints regarding our data processing approach in relation to your own personal data, please contact info@knockhatch.com in the first instance. Your communication will be acknowledged and then responded to within 1 month.

If you are not satisfied with the outcome, you can raise your concern with the Information Commissioner’s Office. For information on how to contact them, visit www.ico.org.uk/concerns

Changes to this Privacy Notice:

We will keep our privacy notice under regular review. This privacy notice was last updated on 13th June 2022. We may revise this policy at any time. knockhatch.com is registered with the ICO. https://ico.org.uk/.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Knockhatch Adventure Park. References to "our Website" or "the Website" are to knockhatch.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Knockhatch Adventure Park
Knockhatch Adventure Park, Hailsham Bypass, Hailsham, East Sussex, England
BN27 3GD

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Knockhatch Adventure Park Ticket Portal